Terms of Service

We are pleased to welcome you to the booking portal of REHABTÜRK HEALTHCARE PROVIDER NETWORK, which is headquartered at Kaptanpaşa Mah. Piyalepaşa Bulvan No:73 Ortadoğu Plaza K:10 Şişli / İstanbul , Türkiye.

By using our portal, you agree to our Terms of Service and Privacy Policy . Please read this information carefully. If you do not agree to these terms, please stop using the portal.

1 – The Electronic Platform of REHABTÜRK HEALTHCARE PROVIDER NETWORK

1-1 off the platform

It is an electronic platform whose purpose is to provide medical service to the people and institutions that request it, as it provides the medical service in cooperation with the medical service providers who are part of REHABTÜRK HEALTHCARE PROVIDER NETWORK

1.2. Who is entitled to use the platform

It is only intended for individuals over the age of 18.
The user has the right to use the platform services on behalf of a third party under the age of 18.

1.3. What is the REHABTÜRK HEALTHCARE PROVIDER NETWORK?

REHABTÜRK HEALTHCARE PROVIDER NETWORK consists of medical service providers in Türkiye and Turkish Cyprus, which are hospitals, health centers and clinics, as well as doctors and analysis laboratories, in addition to medical equipment companies.
The network also includes transport and accommodation companies, whether transporting individuals or groups, by sea, land and air. It also includes private airlines, land and air ambulance, and car rental companies.

All medical service providers are duly licensed by the Ministry of Health, and we do not deal with intermediaries or medical tourism companies, or any party that has not proven its competence in the service.
All medical service providers have accreditations from local and international institutions that prove the quality and efficiency of their services.

Therefore, if you deal with REHABTÜRK HEALTHCARE PROVIDER NETWORK, you are in fact dealing with the best health institutions in Türkiye.

1.4. Medical information

The information provided by REHABTÜRK HEALTHCARE PROVIDER NETWORK about your health condition and available treatment methods is not guaranteed to be 100% accurate. It depends only on the reports, information and complaints that you have sent.

2- Reservation and treatment services

2.1 REHABTÜRK provides structured services to the user, and each service is charged either separately or as a service package.
A detailed inventory of services is included in the individual proposal made to the patient or client.

2.2. REHABTÜRK presents the user’s condition to more than one medical service provider, in order to choose the location and treatment options that suit the patient’s condition. The patient is informed about different opinions or different treatment options

Most of the time, REHABTÜRK team recommends the place and time of treatment because they have experience with medical service providers in Türkiye, each according to his needs.

2.3 A detailed written treatment plan is presented to the patient that includes treatment time, estimated cost, and additional information pertaining to each case separately.

REHABTÜRK also provides the user with additional services that make the treatment journey easier and faster. Each service is charged individually or bundled into one package.

REHABTÜRK services include, but are not limited to, the following:

  • Reply to the request within 24
  • Support hour in choosing a clinic based on the type of disease
  • Expedited application processing and doctor appointment booking
  • Visa support, including a medical invitation letter for a medical treatment visa
  • Individual manager for the duration of the medical program
  • Program coordination by REHABTÜRK doctor
  • Consulting doctors in one or more clinics
  • Negotiations to improve the cost of diagnosis and treatment control account, return unused funds.
  • Medical support for 3 months after treatment
  • Assistance in the purchase and delivery of medicines
  • Transfers to and from the airport and around town
  • Air and land medical transport services
  • Insurance against non-budgetary expenses
  • Support in booking travel tickets and hotel rooms
  • Medical interpreter coordinator
  • Arrange a consultation by correspondence with detailed recommendations for treatment
  • Quality control audits at all stages of service

3- Responsibilities of the parties

3.1. User responsibilities

  • The user undertakes to fulfill the prerequisites necessary to successfully conduct the treatment program. The user provides complete information about the disease, otherwise REHABTÜRK cannot organize an effective medical program.
  • . The user is obliged to follow the recommendations of the doctor and clinic staff.
  • The user is responsible for the actions of the patient and the actions of the person accompanying him as if they were his actions.
  • The user is obliged to arrive at the clinic in time for diagnosis or treatment.

3.2. REHABTÜRK RESPONSIBILITIES

  • REHABTÜRK is responsible for organizing the program specified in the proposal.
  • The contract for medical services is concluded between the user and REHABTÜRK regarding its responsibilities.
  • The provider does not influence doctors’ recommendations regarding diagnosis/treatment.
  • The provider of medical services assumes all obligations related to the quality of medical services.
  • REHABTÜRK bears no responsibility for the refusal of the user’s visa application by the consular authorities, for the actions of the passport and customs authorities, as well as in case of force majeure.

4- Confidentiality of information

  • The user undertakes to provide REHABTÜRK with all necessary medical information (medical records, episode of illness, extracts from the outpatient card etc.).
  • The user gives the statement of confidentiality towards REHABTÜRK regarding medical information, thus giving REHABTÜRK the opportunity to fulfill the terms of the agreement.
  • User will be asked to provide their full name, phone number, email address, and agree to these Terms of Service and Privacy Policy.
  • The user may request REHABTÜRK to remove all personal and medical information from the database by sending an email to [email protected] . In accordance with the Privacy Policy, REHABTÜRK removes or blocks personal data and private personal data immediately after receiving such a request.

Intellectual property protection

  • All information provided on the REHABTÜRK platform including texts, layouts, logo, functional structure of the site, organization system is the property of REHABTÜRK and protected by copyright law.
  • Any use, publication or reproduction of the materials presented on the portal without the written permission of REHABTÜRK is prohibited. When using any information from the REHABTÜRK portal, an active link pointing to the source is mandatory.
  • All materials displayed on the site may only be used for informational and non-commercial purposes. Any copying of information intended to prepare commercial offers is illegal and will be prosecuted under the laws of Türkiye.

the majeure force

  • The legal system defines force majeure as an event coming from outside, which cannot be foreseen and prevented with the greatest possible diligence.
    Usually, these events affect the parties to the agreement from the outside and cannot be taken into account by the parties when drafting the agreement.
  • Although maximum care cannot prevent such an event, this is a force majeure situation.
    Events that cannot be prevented are, for example, fire, natural disasters, military actions of any kind, or any restrictions by the authorities.
  • If any circumstances prevent either party from complying with any of its obligations under this Agreement, the affected party shall notify the other party of the initiation and termination of such circumstances no later than 7 days from the date on which they occurred. If these circumstances cannot be eliminated, the parties can terminate their contractual relationship, which shall be recorded in writing
    and the documents of the relevant bodies shall be adequate evidence of the above circumstances.  

Applicable law

  • All disputes and disagreements arising from the implementation of the agreement shall be resolved through negotiations. All claims must be submitted in writing. To present claims and reasons under the agreement, a period of one month is set after the end of treatment.
  • Once the deadline has expired, no claims can be filed, except in cases of gross violations of the terms of the agreement.
  • In the event that it is impossible to reach a common solution by peaceful means, all disputes shall be referred to the Court of First Instance in the territory in which the Registered Service Provider’s office is located, if the User does not have its own jurisdiction in Türkiye.

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